# Pay for an appointment at the desk

Apply a membership or pack, take a till payment, or collect the balance for a customer appointment.

Canonical URL: https://www.naayya.com/help-center/pay-for-appointment-at-desk
Category: appointments
Last updated: 2026-11-08T00:00:00Z

# Pay for an appointment at the desk

When you [book one appointment for one person](/help-center/book-appointment-for-customer), **Payment** appears after you choose the customer and time. For a weekly booking, see [how each date is paid](/help-center/repeat-an-appointment#how-each-date-is-paid).

## Use a membership, pack or pass

Naayya selects a membership that covers the booking first, then the pack that expires first. You can choose another eligible option. Changing the customer, service, court or time loads the choices again and resets the selection.

- **Included in** uses the membership and counts toward its limits.
- **1 use of** uses a pack or pass. A pass without a use limit shows **Unlimited uses**.
- **Book without taking payment** uses no membership or pack and takes no payment.

Ineligible options show why they cannot be used, such as a limit already reached or a pass that expires before the booking. If nothing covers the booking and the till can sell the service, choose how it will be paid. Otherwise, it books without payment unless it [starts a first-use membership](/help-center/book-appointment-for-customer#book-with-a-membership-that-starts-on-first-use). If Naayya cannot load what the customer holds, it shows a warning and books without payment.

If the selected membership or pack stops covering the booking before you save, nothing is booked. Check the error and select another option.

Cancelling returns the membership use. A pack use goes back unless you turn off **Give the use back to the pack**. Restoring takes the membership use again and is refused if the membership no longer covers the booking. Moving the booking is refused if the membership does not cover the new time. In that case, cancel and rebook with another payment option.

## Take payment while booking

Only staff who can take payments at the till see its payment methods. Available methods depend on your [Point of Sale settings](/help-center/point-of-sale#payment-methods-choose-the-payment-methods-your-till-offers).

- **Book and take payment** records a till sale under your name. The sale has the same receipt and VAT invoice as other till sales and appears in the **Daily report**. Tick **Email the receipt to the customer** to send it.
- **Pay on arrival** saves the booking with the amount due. If a till payment fails, the booking stays in place with the amount due.

A selected sales point on this computer records the sale in its open shift. If the sales point requires a shift, open one before taking payment. Without a selected sales point, the payment is in no shift.

The till uses the service's default product, the customer's member price if applicable, and VAT where your business adds it. Desk choices appear only when the default product gives one use and can be sold to that customer. To use a multi-use pack, sell it at the till first, then apply it in **Payment**.

## Collect a balance due

An unpaid booking shows an amount due in the appointments list and on Calendar.

1. Open the booking and choose **Take payment**. This requires permission to take till payments.
2. Choose the payment method and confirm the displayed amount. For **Complimentary**, choose **Give it free**.

Check the amount before confirming. The till charges today's price if it differs from the original amount due. If it changes again while the dialog is open, no payment is taken and the new total is shown. A cancelled booking owes nothing.