# Inbox

See what needs attention in your business, who sees each item, and how each item is cleared.

Canonical URL: https://www.naayya.com/help-center/inbox
Category: getting-started
Last updated: 2026-11-10T13:00:00Z

# Inbox

**Admin > Inbox** lists what needs attention in the selected business. Each item says what needs attention, and most have a button to act on it.

## Who sees what

- **Owners and managers** see the items for the business, and every operational issue (**Business queue**). The table below says which items go to owners only.
- **Other staff** see an item about their own phone number, and the operational issues assigned to them (**Assigned to you**). Staff who teach also see their assigned issues above **My work > My schedule**.

## Items for you and your business

Items are grouped under **For you** and **For** your business name, with the most urgent first. Select an item to see its urgency (**Needs action now**, **Action needed** or **Reminder**), what happens if it stays open, and its button.

| Item | When it appears | Who sees it | Button |
|---|---|---|---|
| Staff phone | Your phone number needs verifying to keep your staff access | The staff member | **Verify phone** |
| Naayya invoice | A business on an Enterprise plan has an open Naayya invoice | Owners and managers | **Review invoice** |
| Payment setup | Online payments are not set up, need more verification, or payouts are on hold | Owners | **Set up payments**, or **Contact support** when payouts are on hold |
| Location address | An active physical location has no address | Owners and managers | **Add address** |
| Trial | Your trial is ending or has ended | Owners | **Choose plan** |
| Message credit | Prepaid credit is used up or running low, or an automatic top-up could not be charged | Owners and managers | **Top up** |
| Messages | Free messages are used up, or the message balance is below zero | Owners and managers | **See usage** |

These items clear themselves when the issue is fixed. They have no dismiss or snooze button. When nothing is open, the Inbox says **You’re all caught up**.

For the steps behind each button, see [Get paid setup](/help-center/get-paid-setup), [Manage message credit](/help-center/manage-message-credit) and [Edit and display a location](/help-center/edit-and-display-a-location#add-a-missing-address).

## Operational issues

The **Operational issues** section at the top of the Inbox lists problems found in how your business runs. Each shows a severity (**Urgent**, **High**, **Medium** or **Low**) and a state (**Open**, **Acknowledged**, **Snoozed** or **Resolved**). It includes:

- **Minimum bookings:** a session below its minimum. **Open session**, where allowed, opens it, and **Run anyway** keeps it running. See [Minimum bookings and Inbox decisions](/help-center/booking-settings#minimum-bookings).
- **Refunds:** for example, a card refund of a customer's wallet balance that is still waiting for confirmation, or a failed refund whose money is not back in your Stripe balance yet. **Open customer** opens the customer's page and **Open payments** opens **Admin > Payments**, so you can check the refund. See [Refund a customer wallet balance](/help-center/refund-a-customer-wallet-balance).

Select an issue to act on it:

- **Acknowledge** changes an open issue to **Acknowledged**.
- **Snooze 24 hours** changes it to **Snoozed**. It returns to **Open** when the 24 hours end.
- **Resolve** closes it, and **Reopen** brings a resolved issue back. Minimum bookings issues have neither: they clear on their own, for example when the session reaches its minimum or is cancelled.
- **Assigned staff** lets an owner or manager choose who is responsible. That person then sees the issue.

Resolved issues stay in the list marked **Resolved**.

## The count beside Inbox

The number beside **Inbox** in the sidebar counts the items for you and your business, plus every operational issue that is not resolved, including acknowledged and snoozed ones. On other admin pages, a link in the top bar, such as **3 to review**, counts only the items for you and your business, and opens the Inbox.

## Notifications

Alerts about operational issues are set in [Notification Settings](/help-center/notification-settings#configure-operational-alerts). From **Operational issues**, owners and managers open **Business notification policy**, and each person opens **Personal delivery preferences**.