# How customers choose a service time

See how customers select a service, court or provider and find an available time on your booking page.

Canonical URL: https://www.naayya.com/help-center/how-customers-choose-service-times
Category: services
Last updated: 2026-11-08T00:00:00Z

# How customers choose a service time

## Choose a service

The booking page shows services that are available to book, with their description, duration and price. Availability depends on the service, provider, resources and booking settings.

### Choose how many people

For group services, customers choose a number under **How many people?** within the service's limits. The price shown is per person. [See how customers book a group](/help-center/manage-bookings-and-appointments#book-an-appointment-for-several-people).

## Choose a court or room

With **Customer picks one** on the service, the times start with **Any court**, **Any room**, or the relevant resource type. Customers can pick a named resource to see and hold its times only.

With **Any court**, Naayya holds the first free court in name order and shows it in the summary. If that court is taken first, Naayya holds the next free one. A service with only one court to choose from skips the choice and books that court.

## Choose a time

Free start times appear by day, five days at a time on a computer and three on a phone. Use the arrows for earlier or later days and **Show more times** to see past the first six times for a day.

A service opens on the first available day unless the link names a date. If that date has no times, it stays on screen and **Next available** shows when to try. Opening a date does not select or hold a time.

If Schedule links to your services tab, the link keeps the customer's selected date. Dated sessions such as classes stay in Schedule.

Times depend on provider and resource availability, the selected court if any, and the booking window. A group only sees times everyone can take. The group uses the provider and resource once.

### Choose a provider (optional)

When customers can choose among several providers, they see **Anyone** first, followed by each provider's photo and first name. A named provider narrows the times. **Anyone** assigns an available provider. Naayya also assigns one when choice is disabled. A service with one provider has no choice.

For a members-only service, unavailable times appear greyed out and struck through. Signed-in members can hover to see why. See [Help members book a service](/help-center/help-members-book-services).

After choosing a time, customers [confirm how to pay and finish booking](/help-center/how-customers-pay-for-services).