# Help members book a service

Find out why a customer cannot book a members-only service or time.

Canonical URL: https://www.naayya.com/help-center/help-members-book-services
Category: services
Last updated: 2026-11-08T00:00:00Z

# Help members book a service

A business can open a service only to members who hold certain memberships or passes (see [Create Services](/help-center/appointment-services#choose-who-can-book)). Customers are told why they cannot book before they pick a time:

- **Not signed in**: A **Members only** notice lists the memberships and passes that can book the service and are on sale, with a **See pricing** link. It adds "Already a member? Log in to book."
- **Signed in without a qualifying membership**: The same **Members only** notice and **See pricing** link.
- **At the booking limit**: "You have the maximum number of bookings", with how many upcoming bookings they hold. They can book again once one has passed or been cancelled.
- **Frozen membership**: "Your membership is frozen". They can book when it resumes.
- **Membership payment due**: "Your membership has a payment due". They can book once it is paid.

If a customer still selects a time that cannot be held, the message says why, for example that the time opens for booking on a later date, or that their membership ends before this time. Dates and times in these messages follow the customer's language.

These messages apply to services limited to members. They do not affect class bookings or rescheduling an existing booking.