# Give a POS receipt

Email or print a POS receipt and find the sale's VAT invoice

Canonical URL: https://www.naayya.com/help-center/give-a-pos-receipt
Category: payments
Last updated: 2026-11-08T15:00:00Z

# Give a POS receipt

On web POS, a receipt goes out only when you ask for one. Before you complete checkout, or before you close a [tab](/help-center/manage-a-pos-tab), choose under **Receipt** how the customer gets it:

- **No receipt.** Nothing is emailed and nothing prints.
- **Email.** The receipt is emailed when the sale completes. **Send the receipt to** is filled in with the selected customer's email address. You can type another address, or one for a walk-in. Checkout stays disabled until there is a valid address. A typed address is used for this one receipt and is not saved to a customer. A customer with no email has none to fill in, and the field says so: type an address they give you, or choose **Print** or give the receipt in person. See [Customers with no email](/help-center/customer-details#customers-with-no-email).
- **Print.** Shown when there is a cloud receipt printer for where you are selling: one placed at the sales point in **Selling at**, or one placed at no sales point. A tab offers the printers of the sales point it was opened at. With **No sales point**, every cloud receipt printer is offered. The receipt prints at the printer's next check-in. With more than one printer, choose which under **Print on**. See [Print receipts from the web POS](/help-center/manage-hardware#print-receipts-from-the-web-pos).

A sale starts at **No receipt**. After you choose **Print**, this computer starts every later sale at **Print** on the same printer, until you choose **No receipt**. **Email** is never carried over to the next sale.

The confirmation shows the address an emailed receipt is going to. If the customer asks for a paper receipt after the sale, choose a printer under **Paper receipt** on the confirmation.

- Whatever you choose, the VAT invoice stays in the payment's details in **Admin > Payments**, and a customer with a Naayya account finds it under **Account > Payments**.
- If POS could not confirm a cart sale and you charge it again, it is sent with the receipt choice it was first charged with.
- The Naayya POS app has no receipt choice yet. It emails a receipt whenever the selected customer or guest has an email address.

## Find the sale or VAT invoice

For a completed sale with a saved VAT breakdown, the receipt shows the amount before VAT, VAT, and the total paid. When your tax setup issues a numbered VAT invoice, its PDF is attached to the receipt email. A guest can open the attachment without a Naayya account. Businesses that do not collect VAT do not show a VAT breakdown or attach a VAT invoice. A declined card attempt is not a paid sale and has no invoice.

Check the confirmation and **Admin > Payments** to confirm a sale. An email delivery problem does not undo a completed payment. See [Invoice vs receipt](/help-center/invoice-vs-receipt).