# Export Data

What to do when you need customer data and how to handle a file safely.

Canonical URL: https://www.naayya.com/help-center/export-data
Category: customer-management
Last updated: 2026-09-19T00:00:00Z

# Export Data

The current **Admin > Customers** page does not offer a customer-list CSV download. The list is paginated, so the rows on screen are not a complete export.

If you need a file for a business task, ask your Naayya contact about the current options. Explain which business, people, and fields you need. Any file containing customer information needs careful handling.

## Export customers

1. Go to **Admin > Customers** to check the current records and confirm the correct business is selected.
2. Use search or the **All**, **Leads**, and **Customers** views if you only need to find or review people in Naayya.
3. If you need a customer-list file, ask your Naayya contact about the current options and describe the purpose and minimum information needed. There is currently no **Export** action on this page.

## What customer exports are for

For one person's bookings, purchases, or class passes, open their [customer record](/help-center/customer-details). For a saved group, use [Customer Segments](/help-center/customer-segments) if it is available to you. If your task requires a file outside Naayya, first decide which information is necessary and who should receive it.

## What not to export

Avoid using a customer file for:

- Sharing customer lists broadly
- Sending data to personal accounts
- Keeping permanent copies of sensitive customer information
- Working around role permissions

Do not use a business customer list as a substitute for a customer's own account data request. Ask your Naayya contact if you are unsure how to handle that request.

## Protect exported files

If you receive an authorized customer file:

- Keep the file in a secure location
- Do not leave it on shared computers
- Avoid forwarding it by email unless that is approved for your business
- Delete it when the work is done
- Be careful with spreadsheets that sync to personal cloud storage

## Troubleshooting

### Export is empty

The current **Customers** page cannot create a CSV. If an older file has no rows, check which business and time it covers rather than assuming the live list is empty.

### Export fails

There is no **Export** action on the current **Customers** page. If a different download fails, ask your Naayya contact what to check and share the page name and what happened.

### Customer data looks stale

An existing file is a snapshot. Reload **Admin > Customers** to check the current record; ask your Naayya contact about a new file if you need one.

## Related articles

- [Customer List](/help-center/customers-list)
- [Customer Details](/help-center/customer-details)
- [Customer Segments](/help-center/customer-segments)
- [Sending Email Campaigns](/help-center/sending-email-campaigns)