# Coupons

Create customer coupons or reusable discounts and promotional codes.

Canonical URL: https://www.naayya.com/help-center/coupons
Category: customer-management
Last updated: 2026-09-19T13:02:00Z

# Coupons

Use a coupon or discount when a customer should pay less than the normal price. Naayya has two separate workflows:

- **Customer coupons** are attached to one customer's record.
- **Discounts** are reusable discount definitions that can be used with promotional codes.

Choose the workflow that matches who should receive the discount. Check the final amount and the applicable product or booking rules before telling a customer what they will pay.

## Customer coupons

Use a customer coupon for a one-person adjustment, such as a service recovery or a promised courtesy discount.

1. Go to **Admin > Customers** and open the customer.
2. Open the customer actions menu.
3. Select **Add Coupon**.
4. Enter a **Code** and optional **Description**.
5. Choose the discount **Type** and enter its **Value**.
6. Optionally set **Expires On**, a **Uses** limit, and whether the coupon is **Active**.
7. Select **Create Coupon**.

To review or change coupons for that customer, open the same actions menu and select **Manage Coupons**. The dialog shows each code, whether it is **Active** or **Inactive**, its discount, and its expiry. Use the edit control to change a coupon, or delete it when it should no longer be available. Deletion cannot be undone.

When editing a coupon, the form can also show **Valid From**, **Valid Until**, **Redemption Limit**, and **Active Status**. The exact fields depend on whether you are creating or editing the coupon.

## Business-wide discounts

Use **Admin > Discounts** for discounts that may be reused across customers. The page separates **Active** and **Expired** discounts. Select **New Discount** to create one.

When creating a discount, enter:

- **Name**
- **Discount Type**, either **Percentage** or **Fixed amount**
- The percentage or **Amount Off** and its currency
- **Duration**, such as **Once**, **Multiple months**, or **Forever**

You can also set a **Redeem by** date, a maximum number of redemptions, and **Apply to specific products**. If you limit the discount to products, select the products that should accept it and review the selection before saving. Select **Create Discount** when the settings are correct.

Open a discount to review its value, duration, expiry, redemption count, product restrictions, and promotional codes. The detail page can also show whether the discount is **Active** or **Expired**.

## What to decide before creating a coupon

Decide:

- Whether the discount is for one customer or a wider promotion
- Whether the value is a percentage or fixed amount
- Which currency applies to a fixed amount
- Whether the discount applies once, for multiple months, or forever after redemption
- When customers can redeem it and how many redemptions are allowed
- Which products should accept it
- Whether customers need a promotional code to use it

Customer coupons are managed from a customer record. Reusable discounts are managed from **Admin > Discounts**.

## What you cannot fix with a coupon

Do not use a coupon to hide an incorrect payment, product, credit, or booking record. Review the original record and the relevant policy first. A discount changes what a customer pays; it does not by itself correct a missing credit, a cancellation, an attendance record, or a payment that was already recorded incorrectly.

## Troubleshooting

### The coupon does not work at checkout

Check that the code is entered exactly as provided, that the coupon or discount is active, and that it has not expired or reached its usage limit. Confirm that the purchase uses a product allowed by the discount.

For a reusable discount, open **Admin > Discounts**, open the discount, and review its promotional codes. A promotional code can be inactive even when its underlying discount still exists.

### The wrong discount amount was created

Review the discount type, value, currency, duration, redemption limits, expiry, and product restrictions. If the discount has already been used, check the related payment or booking record before making a correction. Ask a business owner or manager to review money-related corrections.

### A coupon appears expired

Check the coupon's expiry date and its **Active** or **Inactive** state. For a reusable discount, use the **Active** and **Expired** tabs in **Admin > Discounts** and review its **Redeem by** date. Do not promise that an expired coupon can be applied to a new checkout.

## Related articles

- [Customer Details](/help-center/customer-details)
- [Product Settings Guide](/help-center/product-settings-guide)
- [Payment Troubleshooting](/help-center/payment-troubleshooting)
- [Sending Email Campaigns](/help-center/sending-email-campaigns)