# Configure pack and pass notifications

Check when customers get balance and expiry reminders or an invitation to buy again.

Canonical URL: https://www.naayya.com/help-center/configure-pack-and-pass-notifications
Category: getting-started
Last updated: 2026-11-08T00:00:00Z

# Configure pack and pass notifications

Go to **Admin > Settings > Messages**.

## Pack and pass reminders

Two rows remind customers about the packs and passes they hold. They sit in the **Engagement** category and are listed under **Customer alerts**, because they are service messages, not marketing: they carry no offer. Email and push are on by default.

- **Pack or pass ending**: 7 days before a pack or pass ends, while it still has classes or appointments left or is unlimited.
- **1 use left on a pack**: when a pack goes down to its last class or appointment. An unlimited pass never gets it.

How they behave:

- Each customer gets each reminder once per pack or pass. Moving the end date of a pack or pass after its reminder went out does not send a second one.
- The ending reminder goes out from 08:00 to 21:00 in your business's time zone, on the day 7 days before the end date. A pack or pass that runs for 7 days or less gets none.
- The reminder names the pack or pass as you named it. Its button opens your schedule, or your appointments for a pack of appointments.
- Nothing is sent when, by the time the reminder would go out, the pack was used up, has ended, or the row was switched off.
- Customers you imported from your previous system get these reminders even before they sign in to Naayya.
- Neither reminder goes to an email you typed when adding a **New customer** at the desk until the customer signs in or you confirm it with a code. See [Confirm a customer's email or phone](/help-center/customer-details#confirm-a-customers-email-or-phone).

## Buy again

The **Buy again** row sends a customer an email, and a push when they have the Naayya app with notifications on, the day after their pack is used up or their pass ends, asking them to buy it again. It sits in the **Engagement** category and is listed under **Customer engagement**, because it is marketing from your business: it sells. Email and push are on by default.

How it behaves:

- A pack is used up when its last class or appointment, including any it comes with, is over. A pass ends on its end date. The message goes out the day after, from 08:00 to 21:00 in your business's time zone, once per pack or pass.
- The email's **Buy again** button opens that offer's own page, even when it is not shown on your Pricing page. When the customer cannot buy it again (an intro offer, an offer sold once per customer, or one you stopped selling), the button reads **See prices** and opens your Pricing page.
- The push has no button. Tapping it opens your business in the Naayya app.
- It goes only to customers who accept marketing from your business. Every email carries an unsubscribe link, and a customer who unsubscribed gets no push either.
- Nothing is sent for a single class or appointment, for a refunded pack or pass, for a pack or pass someone else paid for (such as a family member's), or when the customer already holds another pack, pass or membership with your business, including a membership they share, or still has a class or appointment booked with you that a pack, pass, membership or payment already covers. A date of a weekly repeat that is not paid yet does not hold the message back.
- A customer you imported from your previous system gets none unless they have signed in to Naayya by the time it would go out. An email you typed at the desk that nobody has confirmed gets none either. Nothing is sent while your business page is not public.