# Configure booking and appointment notifications

Choose channels for confirmations and reminders for classes and appointments.

Canonical URL: https://www.naayya.com/help-center/configure-booking-notifications
Category: getting-started
Last updated: 2026-11-08T00:00:00Z

# Configure booking and appointment notifications

Go to **Admin > Settings > Messages**.

Booking and appointment messages appear in separate categories when they are available for your business.

With **Also send by phone** on, the **Booking confirmation** also goes to the customer by phone, WhatsApp first, then SMS.

When staff book a customer into a class with their credit or membership, the **Booking confirmation** email does not go to an email you typed at the desk until the customer signs in or you confirm it with a code.

The **Appointment confirmation** is in the **Appointments** category and has its own **Also send by phone** switch. When it is on, the confirmation also goes to the customer by phone, WhatsApp first, then SMS. Email stays on.

The **24-hour reminder** is one row for classes and appointments. Its **Also send by phone** switch covers both: when it is on, the customer also gets the reminder by phone the evening before a class or an appointment, WhatsApp first, then SMS. You do not set classes and appointments separately.

An appointment booked for a group is not sent by phone yet. The person who booked still gets the email.