# Check message usage and costs See which SMS and WhatsApp messages count and download the monthly usage report. Canonical URL: https://www.naayya.com/help-center/check-message-usage-and-costs Category: payments Last updated: 2026-11-09T00:00:00Z # Check message usage and costs Open **Admin > Settings > Billing > Usage**. Owners and managers can open it. Other staff see a note asking them to contact an owner. ## Messages are not billed yet Until message billing starts for your business, SMS and WhatsApp messages appear in Usage without a charge. Look for **Not billed yet** in **Pricing**. Once message billing starts, your business pays for messages from message credit that you top up. A business that Naayya bills by bank transfer pays for messages on its invoice instead. ## Message prices The **Pricing** card lists the price for each type of message: - **SMS**: €0.15 excl. VAT per SMS segment - **WhatsApp**: €0.15 excl. VAT per WhatsApp message For the AI agent, see [Check AI agent usage](/help-center/check-ai-agent-usage). Message prices are before VAT. VAT is added on top, as it is for your plan. If your business agreed a different message price with Naayya, that price appears instead, marked **your price**. A new price applies to messages sent from the moment it is set. Messages sent earlier keep the price that applied when they were sent. ## What counts as a message Every SMS and WhatsApp message Naayya sends for your business counts: booking messages and reminders, messages your automations send, and the work alerts your owners, managers and staff get by phone. Automation messages and work alerts are charged from when message billing starts. None sent before then is charged. - **SMS** counts once the message is sent, per segment. A segment holds up to 160 characters. A longer message is split into segments of up to 153 characters, and each one counts. - An SMS that contains an emoji or a character outside the standard SMS alphabet (for example some accented letters) holds fewer characters per segment: 70, or 67 when split. - **WhatsApp** counts once the message is delivered to the recipient. - A **phone verification code** counts for your business when it is sent as part of your business's flow: a customer verifying a phone number while booking with you or finishing account setup, or a staff member verifying theirs to work at your business. It counts whatever your **Verified customer phone** and **Verified staff phone** settings are. A code sent by SMS counts as one SMS segment when it is sent, whether or not it is entered. A code sent on WhatsApp counts as one WhatsApp message once the right code is entered. A code sent for no business, such as one someone requests from their own account settings, is not counted for any business. - Messages that fail to send are not counted. ## Analytics The **Analytics** section shows your usage for one period: 1. Choose **Week** (Monday to Sunday) or **Month**. 2. Use the arrows to move to the previous or next period. You cannot move past the current one. For the period you see: - the total value of the messages sent, excl. VAT, marked **not billed yet** - a bar for each day with the value of that day's messages (hover a bar to see SMS and WhatsApp separately) - a table with each feature, how much you used it, and its cost Days follow your business time zone. ## Messages by month **Messages by month** lists the last 12 months that had messages: the SMS segments, verification codes and WhatsApp messages sent, and their value at the price each was sent at. Select **Download** on a month to get its report as a CSV file. It lists every message of that month with its date and time, type, quantity, unit price, VAT, value, the free messages it used, the amount charged, and its status. Automation messages and work alerts have their own type: **Automation message** and **Work alert**. The status is one of: - **Free message**: covered by your free messages - **Paid from message credit**: paid from the credit you topped up - **Taken from your next top-up**: beyond your free messages and credit. Your next top-up pays it first - **On your next invoice**: beyond your free messages, not on an invoice yet - **On invoice**: on the invoice it names - **Not billed**: sent before message billing started for your business It also lists your AI agent use for each day. The report never contains a phone number or who a message was sent to. ## On your invoice For a business billed by bank transfer, once message billing starts, the renewal invoice shows message usage as separate lines, one for each kind of message, with the dates the messages were sent: - **Message usage: SMS messages, per segment** - **Message usage: phone verification codes sent by SMS** - **Message usage: WhatsApp messages**, which includes verification codes sent on WhatsApp Only messages beyond your free ones are on these lines. VAT is added on top. The month's report under **Messages by month** shows each message behind these lines.