# Check a customer’s waiver status

Check which waivers or terms a customer has accepted and which still need their attention.

Canonical URL: https://www.naayya.com/help-center/check-customer-waiver-status
Category: customer-management
Last updated: 2026-11-08T00:00:00Z

# Check a customer’s waiver status

Open [Customer Details](/help-center/customer-details#open-customer-details).

The **Waivers** status on the profile card, next to **Customer since**, shows how many required waivers they have accepted, for example **Waivers 1/2**. Select it to see each required waiver with the version accepted and the date and time, or its status, such as **Pending**, **Missing** or **Needs re-accept**.

For a customer who holds a membership, as its member, its payer or someone it is shared with, the list includes your **Membership Terms** when they are required for memberships. **Pending** means the member has not accepted the current version yet; they are asked the next time they open Naayya while signed in.

If the customer signed a waiver that your business has since deleted, owners and managers also see a **Deleted waivers** section below the required waivers. It says the waiver was signed before it was deleted and that the signed version is kept as a record. Each entry shows the waiver's title as it was signed, its version number, the date, and where it was signed, for example **Signed during signup** or **Accepted online**. The section does not appear when there is nothing to show.

If a customer is blocked by a required waiver, review the waiver settings and the customer's current acceptance status.

See [Waivers & Terms](/help-center/waivers-and-terms).