# Cancel your appointment in the Naayya app

Cancel an eligible appointment and check what happens to the booking and pack or pass use.

Canonical URL: https://www.naayya.com/help-center/cancel-your-appointment-in-the-app
Category: for-customers
Last updated: 2026-11-08T00:00:00Z

# Cancel your appointment in the Naayya app

1. Tap **Bookings** and open the upcoming appointment.
2. Tap **Cancel appointment**. It is available until the business's cancellation deadline.
3. Before you confirm, the app shows the deadline and whether the use goes back to your pack or pass. If you are a guest in a group that someone else booked, the use goes back to the person who booked. If nothing is refunded, the app says so.

For an appointment for several people:

- The person who booked the group cancels it for everyone.
- Anyone else cancels only their own place.
- If cancelling your place would leave too few people, only the person who booked can cancel.

If **Cancel appointment** is missing or blocked, contact the business. For the website, see [Cancel an appointment](/help-center/customer-manage-appointments#cancel-an-appointment).