# Cancelling and Deleting Class Sessions Cancel a session with its bookings by archiving it, delete a session that never had bookings, and set when teaching staff can cancel Canonical URL: https://www.naayya.com/help-center/cancel-and-delete-class-sessions Category: events Last updated: 2026-09-29T00:00:00Z # Cancelling and Deleting Class Sessions A class session that has bookings is cancelled by **archiving** it. Course sessions are the exception: use **Cancel session**, described under [Course sessions](#course-sessions). A session that never had a booking can be **deleted**. The two actions are different: archiving keeps the session and its history, and returns what customers used to book it. Deleting removes the session permanently. If you only want to stop new bookings and keep the people already booked, use [Close bookings](/help-center/closing-bookings) instead. ## Cancel one session 1. Go to **Admin > Classes**, open the class, then open the session. 2. Select **Archive**. 3. Read the confirmation. When the session has confirmed bookings, it says how many will be cancelled. Add a **Reason (optional)**, for example why the teacher or room is not available. It is saved as the cancellation note on each booking. 4. Select **Archive & Cancel** followed by the number of bookings. With no bookings, the button reads **Archive**. The session then shows as archived and cancelled, and it is hidden from customers. ### What happens to bookings Archiving cancels every confirmed and pending booking on the session in one step, including bookings made by guests who booked without an account. For each booking: - A pass or class pack credit goes back to the customer's account. - A membership booking has its membership use restored. - The confirmation says customers are notified by email that the class is cancelled. The confirmation names credit and membership returns only. If a booking was paid another way, check that booking after archiving and refund it from the customer's record if you want to. See [Customer Bookings](/help-center/bookings). If Naayya cannot cancel a booking or return its credit, it stops. The session stays as it was, no booking on it is cancelled, and you see an error. Try again, or open the bookings on the session and check their status. A session that is already archived or cancelled cannot be archived again. ### Restore a session Open an archived or cancelled session and select **Restore**. The session goes back on the schedule as scheduled. Restoring does not rebook anyone: bookings that were cancelled stay cancelled. Invite customers to book again if you want them back. A session that was archived because its schedule pattern was archived cannot be restored one by one. Naayya refuses with **This occurrence was archived by a retired schedule. Restore the schedule pattern instead.** When you restore several sessions at once and some of them were archived that way, the message says how many, for example **3 occurrence(s) in this range were archived by a retired schedule. Restore the schedule pattern instead.** Nothing is restored in that case. Open **View Schedule Patterns** from the class series menu and restore the pattern. See [Managing Class Series](/help-center/managing-class-series). ## Cancel several sessions In the class's **Schedule** section, select the checkboxes beside the sessions, then select **Archive**. The confirmation shows how many bookings will be cancelled. Each session is archived on its own, so one session can fail while the others succeed. After the action, check the schedule for any session that is still scheduled, and read the message shown. [Editing Future Class Instances](/help-center/editing-future-instances) explains the difference from **Archive** in **Edit Future Instances**, which is blocked when sessions have bookings. ## Delete sessions Delete is for sessions created by mistake or never booked. 1. In the class's **Schedule** section, select the sessions. 2. Select **Delete**. 3. Confirm. The dialog says the sessions will be permanently deleted and that this cannot be undone. A session that has ever had a booking is skipped, including one whose bookings were all cancelled. The dialog counts sessions with bookings and tells you to use archive instead, and the result message says how many were skipped. Deleting needs owner or manager access. To retire a whole class, archive its future sessions first. The class **Archive** option stays unavailable until then, with the message **Archive or cancel future occurrences first**. ## Course sessions For a session of a **course**, do not use **Archive** to cancel it. Archive returns pass, class pack and membership credit only. It does not refund a course enrollment that was paid in cash. Use the session's **Cancel session** button in the Schedule section instead. The button appears only on upcoming sessions that are still scheduled, not on past, archived or already cancelled ones. **Cancel session** asks you to choose what happens to every active enrollment on that session: - **Cash refunds** refunds the enrollment payments for that session. - **Account credit** gives the customers account credit instead. - **Create make-ups** books customers into a replacement session. Choose the replacement first under **Optional make-up replacement**. Affected bookings send the normal cancellation notification. After it finishes, check the result message and the session's bookings. See [Workshop vs Course](/help-center/workshop-vs-course). ## When teaching staff cancel a class Teaching staff can cancel their own classes from their teacher **Schedule** page only if your business allows it. Set the rule in **Admin > Settings > Policies**, on the **Teaching Staff** tab: **Allow teaching staff cancellations**, **Minimum notice**, **Max enrollment threshold**, **Require admin approval**, and **Message to teaching staff**. The settings are described in [Booking Policies](/help-center/booking-policies). The Naayya app uses the same rule. Naayya checks the rule again at the moment the teacher cancels, not only when the page was opened. A cancellation does not go through when: - The teacher is not assigned to that class. - **Allow teaching staff cancellations** is off. - The class starts sooner than the **Minimum notice**. - More people are confirmed than the **Max enrollment threshold**. - **Require admin approval** is on. With **Require admin approval** on, the teacher sees a message to contact the business manager. No request is sent to a manager, so a manager has to cancel the session from the admin pages. A teacher's cancellation needs a reason of at least 10 characters. When it goes through, it cancels bookings, returns credits and notifies customers in the same way as an archive by a manager. ## Common questions ### Should I close bookings, archive, or delete? Close bookings to pause a session and keep its bookings. Archive to cancel the session and its bookings. Delete only when nobody ever booked it. ### Can I delete a session that has bookings? No. Archive it instead. This keeps the booking history and lets Naayya return credits and notify customers. ### Does changing the time or teacher cancel bookings? No. Time, location and teacher changes keep bookings and do not notify customers. See [Editing Future Class Instances](/help-center/editing-future-instances).