# Booking Policies

Configure cancellation rules for customers and teaching staff.

Canonical URL: https://www.naayya.com/help-center/booking-policies
Category: getting-started
Last updated: 2026-06-02T12:00:00Z

# Booking Policies

Booking policies control what happens when customers or teachers cancel.

Set them before customers rely on your booking flow.

## Open policies

Go to **Admin > Settings > Policies**.

You need owner or manager access to change policies.

## Customer cancellation policies

Customer policies can differ by product type.

Review:

- Cancellation window
- Whether refunds or credit returns are enabled
- Custom message shown to customers
- Whether the rule fits prepaid and subscription customers differently

## Teacher cancellation policies

Teacher cancellation policies control whether teachers can cancel classes and what restrictions apply.

Review:

- Whether teachers can cancel
- Minimum cancellation notice
- Enrollment threshold
- Whether admin approval is required
- Message shown to teachers

## Before saving changes

Check:

- The rule matches what customers were told
- The custom message is clear
- Staff know what to do when an edge case happens
- The policy fits your payment and refund process

## Related articles

- [Booking & Checkout Settings](/help-center/booking-settings)
- [Customer Bookings](/help-center/bookings)
- [Waitlists for Classes](/help-center/waitlists)
- [Waivers & Terms](/help-center/waivers-and-terms)