# Assign providers and resources to a service Choose who delivers the service, what bookings reserve and where it is offered. Canonical URL: https://www.naayya.com/help-center/assign-service-providers-and-resources Category: services Last updated: 2026-11-08T00:00:00Z # Assign providers and resources to a service Open **Admin > Services** and select the service. ## Provider-based vs resource-based - **Provider-based**: Time slots use the schedules of providers who deliver the service. - **Resource-based**: Time slots use the availability of rooms, equipment, or other resources. - **Both**: A time is available only when an assigned provider and the required resource are available together. You set these choices under **Providers & availability** and **Resources & locations** on the service detail page. ## Assign providers to services Under **Providers & availability**, edit **Provider** to open the **Provider** dialog: - **A provider delivers each booking**: Leave this on for services such as a massage or a coaching lesson. Turn it off when customers book a court, lane or room on its own. A service without a provider must reserve at least one resource. - **Providers**: Tick the team members who can deliver the service. A provider service needs at least one before it can be activated. - **Customers choose their provider**: When this is on, customers pick from the ticked providers during booking. When it is off, an available provider is assigned for them. Click **Save**. The **Settings & intake form** section then shows **Provider selection** as **Customer can choose** or **Assigned provider**. For provider schedules, see [Set Availability Schedules](/help-center/appointment-availability#set-provider-availability). ## Link resources to a service If a service needs a court, room, piece of equipment, or another resource, edit **Resources** under **Resources & locations**. In the **Resources** dialog, choose how bookings use them: - **Customer picks one**: Customers choose one of the ticked resources when they book, like a court. Each booking holds only the one they picked. - **All are reserved**: Every booking holds all of the ticked resources at once, like a treatment room a provider works in. Tick the resources, grouped by location, and click **Save**. If the list is empty, add resources to a location first in **Admin** > **Settings** > **Locations**. Resources must also have usable availability. See [Manage Resources for Services](/help-center/appointment-resources) and [Set Availability Schedules](/help-center/appointment-availability#set-resource-availability). ### Set up combo services with multiple resources Choose **All are reserved** for a service that needs several resources at the same time. For example, a sauna and ice bath need overlapping availability before the service can offer a time. ## Choose where a service is offered Under **Resources & locations**, the **Locations** row shows where the service is offered. It says **All locations** until you choose some. Edit it to choose: - **All locations**: The service is not limited to particular locations. - **Chosen locations**: Tick each location that offers the service, and click **Save**. Choose at least one. The list shows your active locations, online ones included. To add one, go to **Admin** > **Settings** > **Locations**. See [Manage Locations and Resources](/help-center/managing-locations). To offer a service online, tick only your online location. A service offered only at an online location is booked as an online appointment, and its bookings show **Online** instead of an address. See [Join an online class or appointment](/help-center/join-online-session). A resource in a physical location makes the booking take place there, so link no such resource to an online service. ## Example: a court customers book on their own 1. Create a service named, for example, "Court booking 45 min", and set the duration to 45. 2. Edit **Resources** under **Resources & locations**, choose **Customer picks one**, and tick each court. 3. Edit **Provider** under **Providers & availability** and turn off **A provider delivers each booking**. A service without a provider must reserve a resource, so link the courts before this step. 4. Edit **Linked products** and tick the product that sells the booking. 5. Click **Activate**. Customers then see the times any court is free. They can pick a court or leave it to Naayya, and each booking holds one court: the one they picked, or the first one free at that time. See [How Customers Book Services](/help-center/how-customers-book#step-2-choose-a-court-or-room-optional).