# View and Manage Appointments

Track upcoming appointments, view booking details, and manage appointment statuses from the Bookings page.

Canonical URL: https://www.naayya.com/help-center/appointment-dashboard
Category: appointments
Last updated: 2026-09-19T20:24:21Z

# View and Manage Appointments

## Who can access this page

The studio-wide appointments view is currently owner and manager scoped.

- Owners and managers can open the full appointments list.
- Other staff may work with their own schedules or assigned appointment flows elsewhere in Naayya.
- Creating or managing bookings can depend on the user's permission bundle.

## Open the appointments view

1. Go to **Admin** > **All Bookings**.
2. Choose the **Appointments** tab.

The **All Bookings** page opens on **Classes** by default. The **Appointments** tab opens the appointment list, where you can move through the list one month at a time. Use the month arrows or **Today** to change the period.

## Understand appointment statuses

Each appointment has a status:

- **Confirmed**: The appointment is booked and scheduled.
- **Completed**: The appointment took place.
- **Cancelled**: The appointment was cancelled.
- **No Show**: The customer did not attend.

Status badges appear next to each appointment for quick scanning.

## View appointment statistics

Stats above the list summarize the selected period:

- **Total**: All appointments in the selected period.
- **Confirmed**: Appointments with confirmed status in the selected period.
- **Completed**: Appointments marked as completed.
- **Cancelled**: Appointments that were cancelled.

Use the stats to review booking volume for the selected month.

## Sort and scan the list

The appointments table includes these columns:

- **Date & Time**
- **Service**
- **Customer**
- **Provider**
- **Status**
- **Notify**

The **Provider** column can show **Any available** when the appointment does not have one assigned provider. The **Notify** column can show cancellation notification status for cancelled appointments.

## Update an appointment

Open the action menu on an appointment row:

- **Mark Completed**: Record that a confirmed appointment took place.
- **Mark No Show**: Record that the customer did not attend.
- **Cancel**: Cancel a confirmed appointment.
- **Restore**: Restore a cancelled appointment.

The appointments list provides the status actions above. For appointment time changes, see the customer rescheduling flow in [Reschedule or Cancel Appointments](/help-center/reschedule-cancel-appointments).

## Create a booking for a customer

Click **New Booking** above the appointments list. In the **Book Appointment** dialog, search for the customer, choose a service, select a provider or **Any available**, choose a place or resource when the service needs one, and add notes.

To review services, use the **Services** shortcut above the list. It opens **Admin** > **Services**. See [Create Appointment Services](/help-center/appointment-services) for service setup.