# Adjust a customer’s credits or expiry

Correct remaining uses, extend an expiry date, or restart an eligible intro offer for an approved reason.

Canonical URL: https://www.naayya.com/help-center/adjust-a-customers-credits-or-expiry
Category: customer-management
Last updated: 2026-11-08T15:00:00Z

# Adjust a customer’s credits or expiry

Before changing a pass, check the customer, product, remaining credits, expiry, coverage and relevant bookings or payment. Make the adjustment only for a documented error or approved support remedy.

## Change credits or expiry

1. In the customer’s **Access** tab, find the pass under **Packs and passes**.
2. Open its actions menu and choose **Adjust credits**, or **Restore / Extend credits** for an expired pass.
3. Update **Remaining credits** or the **Expiration Date**. For an approved extension, choose **Extend 30 days** or enter the approved new date. Leave the date empty for no expiry when appropriate.
4. Select a reason, enter the details and save. Check the updated row.

A selected date gives access through the end of that day in the business time zone shown beside the date. Changing only credits keeps the pass’s current expiry time.

You cannot delete a pass or pack from this table. If your policy requires removing remaining access, set remaining credits to zero and record the reason.

## Restart an intro from next use

For an eligible intro or free-trial pass, the adjustment form may offer **Restart intro from next use**.

1. Open the customer's intro pass.
2. Choose **Restore / Extend credits** or **Adjust credits**.
3. Choose **Restart intro from next use** when it is available.
4. Confirm the credit count and new expiry in the review step.
5. Add the support reason and details, then save.

For an approved loyalty bonus or service credit, record the number of credits, expiry and reason. Tell the customer how many credits remain and when they expire.