# Access Control

Understand how Naayya grants business access across roles, capabilities, and business-wide admin pages

Canonical URL: https://www.naayya.com/help-center/access-control
Category: team-access
Last updated: 2026-09-19T00:00:00Z

# Access Control

Naayya access is assigned per business. A team member can have one or more roles, and some businesses also use custom capability bundles for finer control.

## How access works

Access is shaped by three layers:

- **Business membership** decides which business the person belongs to.
- **Assigned roles** grant baseline access such as owner, manager, teacher, or receptionist.
- **Capability bundles** can further narrow or expand what someone can do inside a business.

If a person has multiple roles, Naayya combines their access.

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## Business-wide pages are still limited

Some admin areas are intentionally broader and remain owner or manager scoped for now. Examples include:

- The main dashboard with business-wide metrics
- The Customers workspace for customer records, leads, and segments
- The business-wide All Bookings page

This means a staff member may still do operational work elsewhere in Naayya even if those overview pages are unavailable.

## Capability-based areas

Other areas can now be more targeted by permission bundle. Depending on the business setup, a team member may have access to:

- Class and schedule management
- Marketing tools
- POS
- Selected booking actions

Some experiences also support read-only access. For example, a person may be able to open POS without being allowed to complete checkout.

## Custom roles

Businesses on the custom-role beta can create business-specific roles with their own capability bundles. These appear alongside the standard system roles when assigning staff.

Use custom roles when the standard roles are too broad or when you need a focused operational permission set.

## Changing access

Go to **Admin > Settings > Staff** for the invite, access, and role workflow.

- Owners can manage roles on existing staff. Owners and managers can choose an assignable role when inviting someone.
- Only owners can remove existing role assignments.
- Owners should handle owner-level changes, billing access, and payment setup tasks.

## If someone sees a limited workspace

This usually means their current role can open a narrower tool, but not the full business-wide admin page. Review their assigned roles first, then adjust capability bundles if your business uses custom roles.

## Related Articles

- [Roles & Permissions](/help-center/roles-permissions)
- [Staff Management](/help-center/staff)
- [People Overview](/help-center/people-overview)